//Zack: The Smart AI Chatbot

Zack is ZAKA's intelligent WhatsApp chatbot designed to provide instant, conversational support for clients, learners and curious minds alike.

Through a dedicated WhatsApp number, Zack handles inquiries about ZAKA's range of services, educational programs, and general AI topics, offering an always-available digital assistant. Built to streamline client interactions, Zack can trigger custom, logic-based responses based on keywords, enabling a flexible and tailored approach to various types of questions. If a query requires human intervention, Zack smoothly transitions to "Talk with a human" mode, instantly notifying ZAKA's team to ensure the best support possible.

Since Zack's launch, it has helped us reduce customer support demand by 70% and save 50% of hours spent, freeing up valuable team resources while enhancing customer engagement with accurate, timely responses.

Below is an example: